Hey HN! Author here.
I know there are tons of readers out there with more SaaS sales experience than me (which is none...).
See any major flaws with my strategy? I'd love to hear your thoughts.
I know there are tons of readers out there with more SaaS sales experience than me (which is none...).
See any major flaws with my strategy? I'd love to hear your thoughts.
The fewer options you provide for subscription, the better. You want your B2B customers to have a simple yes/no decision process.
I'm leaning towards having a permanent free tier with a low seat limit.
On billing, I'll definitely have an annual subscription option. From interviews I found that, in some cases, team leads will have to file expense reports and doing it monthly would be too tedious.
I'll have to think through offering quarterly and semi-annual plans. My gut feel is that it'd be too much complexity to have 3-4 options.
1. Pay a pro-rated amount for exceeding the seat limit during the first 12 months.
2. Pay the 12-month contract rate for 150 seats (or maybe more if they expect to continue to grow)
Is this a common practice?
Hopefully you would provide some notification at the time they exceed their limit.
This is why the important thing is getting an MVP into the hands of users, then iterating.
2. I fix their issues and answer their questions as quickly as possible.
3. I email them back.
I'll develop processes when this starts to break down or take too much of my time.