In contrast to this we’ve had exactly one Philips Hue fail on us. Also cheerfully replaced for us. None of them have needed resetting and we have about the same # of light fixtures deployed. Probably the most annoying problem is Hue Play’s are prone to coil whine at 100% brightness on on certain scene colors, particularly those involving blue-white (6000K). Resolvable by going < 5000K or dropping to 90% brightness, I haven’t attempted to get warranty replacement for this issue but about 16/22 of my Hue Play’s are affected by the issue.
Integrated with Google Home it’s also common that some % of LIFX bulbs won’t respond to a “turn off all the lights” command, whereas Philips is very good at on/off even when the command involves large numbers of bulbs...