> Why wasn't that treated as an emergency?
Companies can be incredibly callous about retention issues, especially if fixing them involves noticing which managers are responsible for behaving badly towards their staff.
Companies can be incredibly callous about retention issues, especially if fixing them involves noticing which managers are responsible for behaving badly towards their staff.
Well we allow those companies to continue to dismiss their interactions with most of the people in the company as "retention issues," so I think I can spot an actual cause here. Roll in typical treatment of customers as barriers to profit and we have a theme starting.
Not from the POV of the company, but from the individual actors within it, is the problem solved. Principal-agent dilemma, innit.
If all of a sudden your turnover spikes that's a lot of sudden unexpected cost, which is very bad.