Citations by like minded publications hardly constitutes impact. Contrary to what most academics believe, impact isn't measured between the ears of individuals in academia.
Does the same paper get 1000+ citations if it were published in 2010? Or even 2015? Probably not.
Also, anyone who works in the field of AI fairness and ethics research knows about it. So yeah, it's an important study.
As far as I can see, the only way she would keep her job, is if her research was so fundamental to the company that they literally could not function without her. Citations don’t tell you that. My boss is a star researcher in his field with multiple 1000+ citation papers. He still has to act respectfully of his boss and peers.
What does that tell you?