If you see enough UX flows you would probably less surprised that an essential feature is 1 missing, 2 inaccessible. A professor of architecture used to ask the question at senior presentations: “where is the door?”. People should have heard him ask that question before and yet somehow people forgot to include something as practical and fundamental as door in their elaborate models. It’s not like these people are idiots, they’re just regular people who have other priorities and are trying to get things out the door before the next review cycle.