Fair enough but I only added that as an edit after my post was downvoted within seconds. In addition, Zoom was a niche company prior to the pandemic. I’d compare it to something like Nuance.
What video conferencing product was not niche prior? I guess WebEx, but "everyone" hates them. (Personally, what I had encountered at work pre-covid had been WebEx and Zoom, outside work a bunch of the free WebRTC-based ones which all didn't work all that great)