You’d think that’d be the case, but many of the post-mortems are pretty high level too. Most SEs don’t know HTTP from top to bottom. And they’re mostly fine.
If you say "we fixed the issue" 10 times in a row for the same issue, you lose credibility and the organization will look to replace you.
If a problem in your product is affecting my ability to do business, you either give me a proper explanation or I will find a replacement product.
The prototyping phase of a product is just an engineering honeymoon, it does not last forever.