I wish there were newer studies though that cover the rise of Hyundai/Kia quality in the last two decades. If you know of any please let me know.
Near the end of the book is one of the most important parts, yet nobody seems to talk about it. Workers and suppliers were committed to the system because the automaker was committed to the worker and the supplier. This is the cornerstone to the entire thing working. You can’t do the Toyota Production System without it, and few companies are willing to do so.
This is one are where others impress as well. Even GM and Ford have come far in this regard.
I realize this is a tangent, but the fact that Hyundai managed to build this and sell it with a 10 year warranty is incredible.