I've read similar sentiments before. After reading between the lines it's often clear that the developers have not brushed aside a concern or ignored a request. Sometimes they've actually explained their side, but a user has not bothered searching and reading forum history, they've simply sprayed their keyboard into a text box with unreasonable and rude remarks.

If I get a terse reply that says "We know this is a pain point, we're working on it!" then I take that in good faith and leave it be. But some find any reply an excuse to fuel their ranting.

There are definitely some areas, particularly those of principles, where the foundation makes a hard line clear. Even if this goes against what I think is best, I respect their clear message that this is their stance and it's staying.

Lastly I feel your remark that the team could be nicer is flagrantly unfounded. I have never come across any user being treated unkindly and without the attention one can expect from such a skewed user:resource ratio. I'm dismayed you've taken something I wrote for good and blemished it with an unfounded reprisal.