Comment by supercanuck | Hacker News Reader

Comment by supercanuck | Hacker News Reader

This all sounds reasonable to me. Seems like the victim's first recourse should be through the Law not Twitter.

>but the tech giant failed to do anything about it until a federal law enforcement officer got involved, the suit states.

>A support agent followed up and asked for a copy of Doe’s ID so they could prove it was him and after the teen complied, there was no response for a week, the family claims.

>Only after this take-down demand from a federal agent did Twitter suspend the user accounts that were distributing the CSAM and report the CSAM to the National Center on Missing and Exploited Children,” states the suit, filed by the National Center on Sexual Exploitation and two law firms.

EDIT: Here is the timeline as far as I can tell.

Dec 25, 2019: John Doe Becomes aware of Content on Twitter

january 2020: John Doe and Fam: Report Content for Breaking Twitter Policies.

January 28,2020: Twitter doesn't think the content breaks its policies

January 30, 2020: Law Enforcement contacts Twitter to Remove the Content. Content is removed.

I am confused. What part of "We’ve reviewed the content, and didn’t find a violation of our policies, so no action will be taken at this time" seems reasonable? Personally this kind of content moderation seems to be the most important and it is absurd that Twitter should wait to remove this content until they are contacted by law enforcement.

Certainly the best thing might have been a "both/and" approach where the victim contacts both Twitter and law enforcement without waiting to hear back from either. But, contacting Twitter directly should be the fasted way to get cp removed from their platform....

The full response is:

"Thanks for reaching out. We’ve reviewed the content, and didn’t find a violation of our policies, so no action will be taken at this time. If you believe there’s a potential copyright infringement, please start a new report. If the content is hosted on a third-party website, you’ll need to contact that website’s support team to report it. Your safety is the most important thing, and if you believe you are in danger, we encourage you to contact your local authorities."

Pretty clearly an automated response.

If it was me, I’d have probably gone straight to Twitter too. My thought would be that they’re hosting the content, so they’d probably be able to get it removed the fastest. It also wouldn’t occur to me that an agent wouldn’t find CP to violate their terms. I’m surprised that Twitter didn’t take it down as a CYA precaution while they verified it to be CP or not.

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