Not that its bad, but it'll likely kill your startup if you dont fix that. Friendly unsolicited advice! all the best
- How many self serve customers have built a business on top of your platform? (this is where good documentation helps)
- Is your leadership excessively concerned about the branding and how the company comes across, or do they actually talk to customers and developers?
- Have the founders raised excessive capital relative to business maturity?
- Is there cultish behaviour, where bad decisions are not questioned? how vulnerable is the broader leadership?
- Where do engineers spend their time? Making cool stuff or building towards clear customer outcomes?
As I said, genuinely friendly comment. I really hope I am wrong, but sharing as someone who has gone through something similar who was triggered after I saw this.
All the best, hope this takes off!