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This was a while ago, so I imagine things will have changed but:

1. As the dev of a code quality tool, it was (and still is) super unclear to me which tiers allow test reports, or custom reports.

2. For at least 6 months it was very unclear which tiers got true Jira "smart commits". The solution was simply to rewrite the docs to not use that wording, and push users to pay for a Jira extension rather than support it in Gitlab shrug.

Do you have a list of features that were promoted from starter to premium or free? We invested a lot of time to evaluate features and decided on starter. Now it's confusing to understand what features we're gaining/losing if we go to premium or free.

We don't need all those features, what we need is a competitive alternative to bitbucket. Your Bronze plan although more expensive was that. I was able to make the argument to switch to gitlab even thought bronze was a bit more but I can't make that for going to this tier.