I didn't notice anything in the article about the author trying to get help from Apple.
Is that just known to be so pointless that it's not worth mention?
Is that just known to be so pointless that it's not worth mention?
For a taste of it, episode 412 (and 411) of the Accidental Tech Podcast gets into the pain of the process around the 15 minute mark (and 1:30 minute mark for 411).
When another dev and I had a blocking issue with their external accessories IAP framework, they invited us to fly to Cupertino to speak in person. Which we did. And they were extremely helpful.