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>>> with engineers directing the process

This is usually not the solution. You have to understand the requirements/know your actual users. Engineers don’t necessarily do this well. They build with the latest tech but as you see in this example, the primary users are older people who can’t use latest tech

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> Engineers

As far as I’ve seen there’s people that build first, and ask questions later, and the reverse. Only the latter are engineers.

Agreed. This is not a No True Scotsman -- understanding true requirements is a fundamental attribute of engineering. If you aren't doing that, whatever you are doing it isn't engineering.

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