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In Germany, we have both of this. The phone number 116117 connects you to the non-emergency (defined as: you don't need an ambulance crew to pick you up) medical hotline, and semi-professional first responders called "Helfer vor Ort" in some of our states (https://de.wikipedia.org/wiki/Helfer_vor_Ort).

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And just to clarify for the non-Germans: this is a nationwide number which connects you to your local service, much like 112/911 does.

In big cities it generally goes to a call centre staffed by nurses or EMTs, who will do basic triage over the phone and can dispatch an ambulance or on-call family doctor to your home if necessary. Or they may just tell you to take some paracetamol and go to your regular doctor during their opening hours.

In smaller towns it may go to a local doctor/nurse/pharmacist who is rostered to take the calls.

Except that since corona the regional hotline is overloaded and you can wait >1 hour only to be disconnected.

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