"Normal level" is all relative. If you look up the press, "on the brink of the apocalypse" seems to be the normal level for at least the last couple of years in the UK.
2012: https://www.theguardian.com/society/2012/dec/02/hospitals-fu...
2013: https://www.theguardian.com/society/2013/nov/24/nhs-hospital...
2014: https://www.theguardian.com/society/2014/nov/27/nhs-winter-c...
2015: https://www.theguardian.com/society/2015/mar/27/nhs-hospital...
2016: https://www.theguardian.com/society/2016/dec/16/hospitals-in...
2017: https://www.theguardian.com/society/2017/dec/07/nhs-bosses-s...
2018: https://www.theguardian.com/society/2018/mar/07/patients-tur...
2019: https://www.theguardian.com/politics/2019/nov/25/hospital-be...