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Please keep us posted. From a naive perspective, what happened has a flavor of "protection fees." A detailed explanation would help quickly dispel this perspective.

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It's going to be hard for me to keep you posted because it would mean discussing a customer's account and I can't do that. That's confidential.

Hopefully OP will come back and update us

OP's update here : https://news.ycombinator.com/item?id=26072153

TLDR; He's retracted his claims

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