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Does anyone know if/when it will be open sourced? I'd love to contribute/test it in my product

37signals use ZenDesk for customer support, so I think this hooks into the ZenDesk API somehow.

I thought we might see this as a product in the future, but I'm not sure how it might happen right now.

We created a clone in PHP for anyone to use: https://github.com/well/well-smiley