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Especially given the words for the coffee you order are exactly the same.

Koffie <-> coffee

And the rest is Italian, French or English anyway

"Mag ik een >koffie< en een >croissant<?" - why do I have to repeat myself in English to ask for a >coffee< and a >croissant<?

>but in Amsterdam lots of people don't even speak Dutch at all

Why? Am I missing something? I assume they are not Dutch but foreign worker?

Natives are becoming a minority. Newcomers have no reason to learn, because English is the norm.

Perhaps the person you encountered was a recent migrant who hadn't mastered Dutch yet? The poor individual is probably just trying to earn an honest living in your country's increasingly globalized city.

I don't know if they were learning or not. They simply expected English. Nothing against that particular individual; my point is that in Amsterdam, English is the norm.