- A few years back, their free/premium tiers were looking similar to what they announced today. Only they charged a mere $15/year for premium, which I gladly paid.
- Then, overnight, they offered syncing across all types of devices for their free tier. The premium tier was only adding some niche features. I would have continued to pay $15/year just to support them, but at the same time they bumped up premium to $36/year. That was a deal-breaker: not paying 2.5x for features I don't use.
- Now, they switch back to not syncing across all types of devices, but the premium price stays $36/year.
If LastPass was the only game in town, they might get away with it. But there are at least two competitors, against which LastPass doesn't compare favourably: 1Password costs about the same, but is more refined. Bitwarden is a bit less refined, but is cheaper.
I'm not dissatisfied with the LastPass product itself. But having to keep up with radical policy changes every few years largely negates any positive experience.