It’s perfectly fine (good even) to work in a large company where your value add is not immediately clarified and is just part of a large agglomerated process. Most net benefit to consumers occurs this way.
It’s also fine if you want to work in the start-up manner, but it’s not “better” or “more correct” or anything.
The author is taking it to a deeply unreasonable extreme that shows more about the author’s arrogance than about any sincere or earnest desire to help customers.