The marketing/sales talk like, “Am I to understand you’d like to cancel even though our product could be saving you $xx in time and money?” repulses me to no end. I understand they’re trying to keep a customer. I just hate the leading questions. I hate that I feel like they’re trying to outwit me, or trick me into realizing I’m so silly for wanting to cancel something.

Even though I might cancel products, the cancellation isn’t always forever. I’ll gladly go back to companies that treated me well. However, companies that pressure me to stay I typically write off as scummy and won’t go back if the need arises.