Sounds like the QA wasn’t very good from the beginning considering the number of actual bugs reported.
However the software is coded to specs, not to QA's own desires, so the bugs stay.
Not saying their QA is useful, but it's not tough to imagine their QA being many layers removed from decision making. ie: Program Manager -> Product Owner -> Project Manager -> Business Analyst -> QA -- not even mentioning reporting lines.
That person in QA at the end of the chain is likely following a script written & approved by the layers above them to a T. It's highly unlikely that they are empowered to go off script or raise tangential issues. Doing so may even cost them their job.