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I'm not saying anything for or against AWS or GCP. All I'm saying is most startups experience with AWS won't begin with "Send email to dedicated YC email address" so it's hard to draw conclusions from this article about what AWS support is like for "regular" start ups.

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While I agree that this is a confound and as someone who also went through the same process, GCP also knows that you're applying as a YC company, and is a PITA regardless - in that way, there's a normalization factor of applying to both entities' startup credit programs with similar social factors. I've heard the same pains with GCP from non-YC founders about the free credits process and from non-YC technologists about bad customer service.

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