The price starts to go up steeply once you hit the % of monthly spend.
I'd guess they don't get many resource intensive support queries from the < $10k a month customers (and at that level you probably don't get the A team support)
I'd guess they don't get many resource intensive support queries from the < $10k a month customers (and at that level you probably don't get the A team support)
The other poster indicated it is possible for stuff like this that you get bumped, even on the el cheapo plan, to someone actually on product team. While I'd hate to be on the product team having to answer these, it perhaps keeps folks aware of customer issues so they can at least improve docs for corner cases?