The CEO saying this, they are inadvertently signaling that they want a certain class of customer, a customer who agrees with and would make similar statements.

Any customer that can see through the BS will immediately turn around on their heels. And SolarWinds will be happy that they just lost that problem customer.

SolarWinds is looking for an Equifax not a Netflix.

What’s left unsaid is that not just the CEO, but every manager down the line has made it clear that it’s okay to toss the blame down the line.

Every individual contributor in that company has just learned that they need to cover their ass for any action that could possibly go wrong.

The cultural outcome is that accountabilities will be spread across managers so that blame can’t be assigned to an individual.