> Just because your services aren't right for me today, doesn't mean I won't come back in the future and pay for your services again
I suspect that it is quite rare though for someone to actually come back.
I suspect that it is quite rare though for someone to actually come back.
And still, you don't want to spend your support team's time helping customers cancel their subscriptions.
On top of that, you don't want them complaining that they cannot easily stop the service in online forums nor to their co-workers.
I'd say the chance is much higher for B2B businesses. Say my Shopify store fails so I cancel my subscription. But I'll likely come back and try my luck again with Shopify on my next idea since I've learned the platform.
I have NEVER come back to ANY service I had to call to cancel.
I do the same with Leetcode, cancelling my subscription after I'm done prepping then resurrecting it if needed.