It's not about the impact. It's about what's socially acceptable behavior.
It's the same reason we get angry at people for saying racist crap even though we believe in freedom of speech.
It's the same reason we get angry at people for saying racist crap even though we believe in freedom of speech.
People are free to be mad at eBay for removing the books from their platform and eBay will take some hit for it. I suspect that they think the pros outweigh the cons with this decision, however it was calculated. This is just business as usual.
I wish more folks understood it's the companies themselves who are overreacting. Trying to fix people on the Internet is an unsolvable problem. Demonstrating to companies that outrage is almost always temporary and not business-impacting seems achievable.