Google's changed a lot in the past 15 years. Every Google One account comes with customer service now. Nobody's saying it's perfect but the old "there's literally no way to contact Google or have them do anything" just isn't true anymore, and hasn't been for a while.

It sucks you had some bad experiences, but your snark towards me is uncalled for. Google service reps can escalate to address what you call "lateral" issues.

But none of this matters, because in this particular case the user hasn't even tried contacting Google. Maybe because if they did, there would be nothing to tweet about.