I can't even imagine what this comment means/how it's used. There is really not enough context here. "expected?" Like the first time they met them?

It seems like Google HR's initial response of "assume good intent"[0] seems reasonable, absent additional details:

> Cruz, who is Mexican American and prefers to be identified by the pronouns they/them, reported the incident to human resources in 2019 where personnel told them they should “assume good intent,” Cruz recalled in an interview. Unsatisfied, Cruz asked human resources to look deeper into the incident, and an HR official said an investigation into the matter had been closed, Cruz said.

I feel like the journalist failed to actually convince us that this was something newsworthy.

[0] https://www.nbcnews.com/tech/tech-news/google-advised-mental...