Amazon is brutal, 1% defect rate. 1.75% gets you a 72 response window before they shut your account. So, 2 bad orders per 100 and your out of business. You basically live in fear of bad reviews and cases being opened against you. Defects are opened a-z claims or feedback with 1 or 2 stars.

If your lively hood is under that constant pressure to perform, I can see why they'd request feedback that way.

Just explaining their side.

I'd just ignore it, it's someone trying to survive.