You described Apple as a consumer goods company and called this scenario satire if you just substitute a different company. Keep in mind the sale to OP was made by the much less consumerized Apple of 2014, not the "you can't touch /System without disabling important protections" Apple of 2021, and was from a Pro laptop line ostensibly targeted at business use cases, not a consumer model.
The expectations of OP for a top-tier business laptop seem quite reasonable to me, both in the past and in the present. My laptop still meets my needs well enough after more than 6 years of use (yeah I bought it in 2014) that I haven't been able to justify the purchase of a replacement, even though I could afford one if needed. Dell's offering of guaranteed compatible new parts reinforced both that decision and my openness to Dell business laptops whenever I do upgrade, since it's not a planned obsolescence trap.