Hacker News Reader

I specifically use Zendesk to use their support ticket system. I am not interested in live chat. I also like their CRM. Right now, you don't provide those features, right?

I can only see live chat. Am I missing something?

View on HN

You can integrate 7 channels with Chatwoot including Email. https://www.chatwoot.com/features/channels

We have a base version of CRM at the moment, we are building more on top of it.

This may be out of your depth but I'd love to see a provider that supports Discord.

eg. Tagging a bot in a #support channel for help, being able to reply from it, and being able to cross post announcements from such a bot alongside twitter/facebook.

I didn't completely understand the use case.

Do you wish to

1. Reply to the support messages from Discord

or

2. Manage discord community over some other tool?

The first one is an integration similar to what we have with Slack right now.

First one is definitely the primary use case.

We are using Discord for managing our community. We have already thought about this. There was not enough requests to build the integration.

Anyway I have created an issue at the repo, so that this can be tracked. https://github.com/chatwoot/chatwoot/issues/1941

Reply on news.ycombinator.com