While I understand the sentiment there is actually human support available on Google Cloud Platform, and there are contracts and SLAs for service availability and support.

Also, as part of Google Cloud for Startups we were assigned a local (as in: operating in our country) account manager that periodically checks in to see how we're doing and connects us to Google's partners where applicable.

We're actually very happy with Google Cloud Platform, and have been for the past ~3 years.