If anything the 'made up problem' here is that a bureaucracy is effectively stamping out a culture or part of a culture from engaging in business, due to a legibility problem in a computer system.
Think about how profoundly strange this is. An entire traditional human way of expression is closed off to a people because the administrators of the city cannot handle to input a bunch of characters into a machine.
I'm truly fascinated that people seem to think the sane response to this is to defer to the word processor