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That's exactly how a company should respond to something like this! Excellent on 2k's part,

Right, very unprofessional to publicly state their private policies that would obviously reflect badly on the company.

The video game publisher is better at PR than the PR consultant. Sad.

Not surprised. I've been following it on Kotaku - Jim Redner just posted a huge apology: http://kotaku.com/5812131/negative-duke-reviews-could-lead-t...