Hi Jerry - I don't know anyone who works in search quality at Google, and they have said a few times that they aren't going to make any manual exceptions. I've filed a "reconsideration request" with Google, and only got a boilerplate response saying our site has "no manual penalties". Unfortunately, any spam report, reconsideration request, or communication via the Webmaster Tools interface seemingly goes to a black hole. I wouldn't even know who to contact or how to contact them.

I can understand why they can't reveal too much about their algorithm, but at the same time if they want to build a "healthier web ecosystem" I think they have to do a better job of communicating with legitimate webmasters (this is going to be the subject of a future post). There is so much uncertainty out there that I think even legitimate site owners are afraid to speak out for fear of being punished, when instead they should be working together with Google to help improve things. It's like the attitude is: if you're doing well, don't say anything or you might draw Google's scrutiny (especially because you're probably doing something shady), and if you are doing badly don't say anything either because Google will just punish you more (because they have not told you why you have been punished in the first place). So instead people are driven to anonymous postings on random forums where wild misinformation spreads.

The intent of this post wasn't to focus on why our particular site wasn't ranking well anymore in Google, but to try to see if there were other website owners out there who feel comfortable coming out with their stories, and to share anything they may have learned. Again, there is so little real information coming from Google that most people I know have just been grasping at straws, so it would be great to hear other people's stories. I recently read about another seemingly legit site with lots of good content punished (http://www.google.com/support/forum/p/Webmasters/thread?tid=...), so there must be more of them out there.