I assume the UK, since the location is given as Birmingham Airport and it's a British-registered plane.
> The system programming was not carried out in the UK, and in the country where it was performed the title Miss was used for a child, and Ms for an adult female, hence the error.
"Cultural differences" is an easy scapegoat.
So if you’re presented with Ms. and Miss as options in a form, and neither has to do with marriage status, it’s natural that Miss will refer to the young.