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Are you even a customer if you don't pay Elastic any money ? Your a user, sure, but not a customer.

These other opinions and negative voices you reference come from actual customers who pay Elastic large sums of money, and they feel they don't get good value and service for that money they're forking over.

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You cannot use the cloud systems without paying; how on earth do you figure I’m not a customer from what I wrote?

Because you said you're "self hosted" on 'some cloud'. You don't need to pay Elastic if you're self-hosted and not using the Elastic Cloud - you can just download it and use it for free.

They could be paying Elastic for gold/plat/etc licenses on their self hosted instances or “self hosted, some cloud” could mean they run mostly self hosted with some Elastic cloud usage.

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