Exactly. I'm locked out of a google account I have which links to a yt channel and a twitter account. The only truly viable option for me to get these back is work my way up the social media infulencing ladder and then complain how I lost access to my accounts. This is insane.
Got in contact with a real human (i think..) in chat in under a minute, which helped me get it resolved via filling out like 4 different forms.
No idea if this would work for you though, but worth a try?
That never, ever happened and I had to resort to a nicely worded note to a corporate VP on LinkedIn to resolve it. Even then, I'm pretty sure that "unpermitted gas line work" was the real driver in getting it resolved, since that's a big deal.
If the problem really gets kicked up in the media and left unaddressed, then eventually politicians will be forced to add some real regulation to force companies to do right by their customers.
That'd be expensive. So instead, ignore customers who can't kick up social attention and quickly resolve those that can before it gets legs. No one cares about the unknown, disconnected hordes of betrayed customers who lost their access for unknown reasons.
And I'm sure no company is covertly doing this to their tiny, would be competitors, killing the baby in the crib so to speak.
In fact, if you're an employee that actually cares about your customers, you'd do well to not internally raise these issues. Let the PR hit the executives harder and make them squirm.
I'm kinda sad that the thread is about Twilio and not Google - my GMail account is blocked and I was hoping I could jump on the bandwagon.
Someone here should make a startup out of it.
After I shamed them in twitter/github the issue got solved in 1 day.
The world is has become too wild tbh.