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If it's mostly operator errors, than why not make the information clear to the operators on what the error actually is? Your post only confirms how bad Taylor machines at McDonalds are. It looks they are deliberately making the machines obscure to the operators

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Yes, this seems to be exactly what they're doing – I posted a link on another thread to a Wired article that sheds some light on why these machines break down, and how McDonalds have waged legal war on a startup trying to bring some transparency to the internal operations of the Taylor machine.

Here it is again, to save searching through the comments: https://www.wired.com/story/they-hacked-mcdonalds-ice-cream-...

[edited to add link]

Seems to be paywalled? Even if this was the best idea executed at the highest level it wouldn't matter. This is all politics.

Any time the franchisees try and circumvent the system of corporate it brings massive amounts of force to the table. Mcdonald's 100% intolerant of any kind of franchisee revolt or action against their direction. It's got nothing to do with the mission and everything to do with it being "outside the system".

As a note, a lot of that wired piece is also in the video, including the startup. :)

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