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> they use dark patterns because they work.

Customers need to get far more ornery. So many of us are just so complacent... Demand better for your dollars or refuse to give it to companies that either 1) Do not deliver or 2) have a reputation for using dark patterns.

"Oh you give discounts to android users because their phones are cheaper than iPhones? Ok you just lost all my business permanently."

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I was going to temporarily cancel my NYT subscription because I wasn't using it enough at the time. Once I found out I had to talk to a person in order to cancel, I told them that I would never resubscribe because of it. It's infuriating that they try to use inconvenience to hold your dollars hostage. Why not just focus on making a great product?

I could've written this exact count word for word.

Will never go back to subscribing to the NYT because of that exact experience.

makes me wonder what would happen if you called your credit card company and did a stop payment? Basically say it's a subscription and they're not letting you cancel.

I assume the NYT could contact a collection agency and say "this guy didn't cancel his subscription, but just stoppped paying. So after 6 months of this, he owes us $xyz." And then his credit rating takes a hit.

And then you mention you did call and they were uncooperative?

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