Sure, but at what point does a genuine apology look identical to one that is "fake"., and at what point will people just be unhappy with any response they give? I mean, losing bank access is pretty ridiculous, so it's not exactly uncalled for, but then the response to their message shouldn't be "this is unauthentic" but rather something along the lines of "this does not give me my bank access back" since no response would satisfy them.