Totally agreed. Just because a feature is used by 2% of users doesn't mean it should be killed. That feature (plus others) could be critical to the workflow of those users.

It seems the telemetry-driven product development in the past decade has made significantly worse apps than in previous decades. There are definitely a higher quantity of apps on a wider variety of platforms, but it seems harder to find apps that are powerful enough to allow a wide variety of users to do all the things they need.