I've been a member for 20+ years, and yeah, it's MUCH less active than it was 10 or 15 years ago, but it's still worth logging in every few days. I have friends there.

I'm sorry to hear about your billing issue. Unfortunately, the back office has always been a little lax. I don't think for a minute their inability to close your account quickly was nefarious or intentionally fraudulent, but of course from your POV the motivation is quite properly irrelevant.