I was on a team where the lead had issues like that
Ran into a lot of situations like this:
The other common issue was that the non-technicals didn't grasp the need for absolutes and specificity. One common issue revolved around dates.
So we would get a ticket that "such and such permission should expire at a reasonable time on the date specified." Reasonable time was not defined and it turned out to be whenever the particular thing closed.
They would also forgot to list exceptions to that expiration policy, which the people doing it manually would have seen on the post-its this system replaced.