The culture is super weird. As an example, the focus on the french language : a dev once told me that, during a government contrat, he had to work with a french translated C++ STD library... Finally, by law, the only criteria Quebec can use to choose a external private business to complete a project is the lowest bid. They are not aiming for quality.
Finally since some people in the far regions of the province do not have access to high speed internet, phone + mail + fax is still the implicit norm to contact the government. Quebec public services does not have a strong tech culture for many reasons. We are fortunate that they did not mess up the vaccine process.
No idea if they still do it since I haven't looked at a paper schedule in years.
Truly is a thankless job.
Edit: an example- https://mobile.twitter.com/nneonneo/status/92323100662615654...
Here’s some results of a longstanding poll. There have also been various official reports to this effect.
https://www.ctvnews.ca/mobile/sci-tech/canada-s-francophones...
I've found the CBSA to also be fairly reasonable, but I only needed one thing from it (and a FOIA request).
>vaccine appointment website as well as their proof-of-vaccination has been really well done.
The appointment website is bad:
- No date search (have to click multiple locations just to see they're full)
- Multiple popups everytime you click on a location (are you over 18? Etc. Which could have been saved in cookie)
- They don't reserve the time you selected while filling the (long) PII form just before confirming. This can cause someone to snap it from under you. Either ask PII before clicking the time or reserve it would fix this
It would have been even better if they did the "your ticket is reserved" with a countdown to give you time to fill the form.