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Comment by bachmeier | Hacker News Reader

One thing I wished they wouldn't do:

> Deepnote is completely free.

That's simply not true. The trial plan is completely free. Same as a gazillion other services. By all means, they should charge for their services and get rich, but Deepnote is not completely free.

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Hey, Liz from the Deepnote team here. We don't actually have a trial plan. If you're an individual or a small team, you can use our standard plan for free forever. You only upgrade if you want to support a larger team, get stronger hardware or have Enterprise requirements. I'm sending more info about our plans & pricing here: https://deepnote.com/pricing

The objections here would be trivially resolved if the pricing page said "Deepnote Standard is and always will be free" instead of "Deepnote is and always will be free".

Well, they aren't the first to say "always free" despite having features that can be paid for, and once you get used to this little piece of marketing speak, it's easy to understand.

I appreciate them using something commonly understood.

The go on to say,

> Upgrade if you need advanced workflows or fine-grained permission control.

Okay, so I need only upgrade for those features? Except wait, you only get 3 projects in the free tier. Three!

I would be more okay calling it a free service if 99% of users wouldn't need the paid tiers. But that tier is definitely just a trial.

Hey, the wording is not super clear there. Thanks for the feedback. Upon signing up, you get both a free individual account & can create free teams, just like in GitHub.

The free individual account has an unlimited # of created & running projects. The free team allows you to try out team-only features, but is limited in the number of projects.

Oh, definitely clear that up! I always check the pricing page before signing up and that was an immediate nonstarter for me. Unlimited individual + 3 team projects seems more reasonable.

Okay. That is indeed more than just a free trial. I read the pricing and thought it was three projects, one of which is active, and seven days of revision history. (I also see you offer free team plans for academic use.)

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