From what I understand from the article, it seems that he has another problem (information overload from too many people trying to contact him), not so much a problem with e-mail as a medium.
Yes, this isn't an email problem, it's a chaff problem. It's with some irony that I note the comments section has probably the most visual chaff of any I've seen apart from those gamer boards where people compete for biggest stupidly large signature.
and... oh god, there's a second comments section for the facebookers, too. Yeesh. This guy rolls in chaff. It's not email's fault.