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http://www.merit.edu/mail.archives/nanog/msg15068.html http://www.merit.edu/mail.archives/nanog/msg15911.html http://www.dslreports.com/shownews/Claims-Resurface-Concerni...

An example: if you are in Salt Lake City, your traffic to the west coast (i.e. California and Washington) is first routed to Dallas, TX, then across New Mexico and Arizona on a saturated link that limits you to a few mbits/s.

I am in Seattle. To get to my work VPN, also in Seattle, my traffic is routed through San Jose because Comcast refuse to peer with my employer's provider.

I have had fine service with Comcast. The thing to remember is that Comcast is basically an umbrella over many companies generally separated by state. To further complicate things one area within a state may have better equipment than another area.

Comcast customer service has a resemblance to retail shopping in the old Soviet Union. Ohh... you think it can't possibly be that bad. You get stuck having to take your cable box to a Comcast customer service center. You'll see.